About Us - The Mailbox Store

TERMS AND CONDITIONS

Low Price Guarantee

We continually strive to offer the best prices available to our customers and while we make frequent surveys of the web to insure that we are offering competitive prices we sometimes miss one. If you provide us with the item description and retailer information we will meet or beat their price. The price must be a "legitimate" total including all shipping and handling fees for an in-stock item.

Return Policy

Products may be returned within 15 days of receipt provided they are in new original condition and returned in original packaging. You must first contact our office to receive an RGA (returned goods authorization) number and instructions for shipping. Refunds will be made upon receipt and inspection of the items. Other than for damaged merchandise, the customer is responsible for shipping charges to their location as well as the return shipment including items sold with free shipping. Most of our products are drop shipped from the manufacturer and must be returned to their location unless otherwise instructed. Due to the personalization of the items, custom orders such as address plaques, labels or customized mailboxes are not returnable unless damaged and cannot be cancelled once processed. Most items are subject to a 15-25% restocking charge.

Please contact our office within 3 days of receiving a damaged shipment. It is the customer's responsibility to note any obvious damage when signing for and taking possession of the package(s). Items must be in otherwise new, unused condition complete with the original packaging. It is the customer's responsibility to inspect items when removed from packaging.

Special orders are not returnable.

Shipping

All shipping charges including all offers of free shipping are based on shipments to the continental United States only and do not include Alaska, Hawaii or Puerto Rico. For shipping quotes outside the continental United States please contact our office.

Images

While we make every attempt to provide quality images that reasonably represent mailbox colors, please keep in mind that actual colors may vary. If you're attempting to achieve an exact color match please contact our office for information. Column images depict masonry columns and mailboxes. Masonry columns are not included and are not sold by The Mailbox Store. The listings are for the mailboxes only.

Custom Hand Made Products

Custom hand made products, while manufactured to the highest standards are inherently not "perfect" machine made products. Slight variations between items may occur. The hand made quality is what sets them apart from assembly line products.